Frequently asked questions

Got a question?

Wondering if we can work together?

Wondering who I work with?

Make sure to check out the list below, to see if your answer is here.

Content

How can I be sure the work you do won’t affect the voice of my website or content? It’s important that my content reflects my company’s values.

I understand. And that’s why you have my complete reassurance that the tone of your work will stay intact. I’m not here to undermine what you do.

Any edited content always goes through an approval process, before it’s uploaded to the web or where needed. That approval process involves you. You need to check through the changes and offer feedback, before anything is released to the world.

What if I’m not comfortable with your changes?

The final say is always yours. You are always involved with what I do. I take onboard any feedback you provide. Our work together is a collaboration.

Will you create new content for me, if I needed it?

No, I don’t offer a content writing service.

Do you do SEO?

No, I don’t.

While I do add SEO-friendly titles to content, I’m not an SEO business.

Clients

What kind of clients do you work with?

I work with service providers who educate their audience as well as provide them with services. These professionals can include creatives, consultants, wellbeing support, and digital publishers. They most likely will be growing their audience using social media, webinars, podcast, video, a blog or newsletter, or a combination of them. They may be selling digital products or plan to do so one day.

How established must a client be business-wise before working with you?

They need to have been self employed in their current business a minimum of 4 years and demonstrate that this is a working business. The client must have testimonials and a live website. They need to also have previously worked as an employee or freelancer, for at least 10+ years, before going self employed.

I don’t work with graduates straight out of university, students, part-time business owners, or business owners one year into their business.

What does a client need to have in place before they work with you?

A client needs to have 1-2-1 clients, a live website, and a platform for growing their audience (i.e. Newsletter, YouTube channel, social media).

If they don’t have clients, I don’t work with them.

Do I need to be fluent in English?

No. If you use English in your business, but it’s not your first language, then that’s fine, I can work with you.

Does my website need to be in English?

Yes, I only work in the English language.

You’re British. Can you work with American English too?

Yes, I can. I can work with American text and ensure all spelling and grammar is written in American English.

Does my website need to be live on the web to work with you?

Yes. If you don’t have a website, I can’t help you.

I don’t have a website, just a social media profile. Can we still work together?

No, I don’t work with professionals who use Instagram, a Facebook page or a LinkedIn profile as their main business website.

I also don’t work with professionals who use their website just as an advertisement for what they do and have no understanding of online marketing.

Additional information

What if, as our work progresses, I’d like to add more features/ideas to our project? Is that okay?

You can.

But since these new features will be outside of our agreed work, each one would be charged as extra. Payment for each extra must be received upfront before the extra work can take place.

And to avoid any workload overload, any additional work will also be started after the original agreed work has been completed.

If I want to change the direction of our work once it’s started, is that okay?

It is, but it will be subject to the work already agreed upon and what payment’s been made.

Whatever the new direction is, any new work decided will then be charged, with payment expected upfront before the new direction can begin.

How do you prefer payment?

Payment is monthly.

You’ll receive an invoice for the first month and a contract before we start. Only on receipt of the first payment (plus a signed contract) is when work can truly begin and not before.

Interested in working together? Book a free 30min discovery call.

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